~ BUSINESS Analyst ~

 

 

Strategic and skilled Business Analyst, noted for consistent project delivery success in multiple domains, such as financial services, banking, HR administration, and service management for corporate and government organizations

 

Solutions-oriented, dynamic professional, offering comprehensive experience in Business analysis, Scrum process, quality assurance and customer relations in multiple industries. Exemplify in-depth knowledge in providing hands-on guidance in building long-term productive relationships; transforming business needs into cost-effective systems; and overseeing high-performance teams and executives. Serve as an effective and results-driven Business analyst, with keen attention to detail and outstanding problem-solving, time management, administrative, communication, and technical aptitudes.

 

 

Requirement Gathering and Analysis Scrum Master Scaled Agile Methodology Large-Scale Project Management Quality Assurance Testing

Staff Training Client Relations and Negotiation Rapid Conflict Resolution Cross-Functional Leadership and Team Building

 

 

Business Analyst /Scrum Master as vendor resource | Walmart | 2014–Present| US

 

Enterprise Master Item

Bentonville, AR, USA

Overview: The goal of the EMI (Enterprise Master Item) is to create and deliver a singular, trusted and flexible Product catalog that enables the merchandise channel of a fortune 100 retail company to provide consistent product details to all of its data consumers. I led managing agile project teams under this program following the Scaled Agile Framework.

 

§    Interacted with business users & elicited requirements to define Business and functional Requirements.

§    Coach several teams in the Enterprise Master Item program with agile development practices.

§    I help the scrum teams deliver their committed objectives by identifying and removing their impediments and implementing process improvements

§    I work closely with the Product Owner and other stakeholders to align product vision and goals with the scrum teams

§    Efficiently manage multiple projects simultaneously.

§    Develop project plan, project status reports and effectively communicate project updates to the management and stakeholders.

§    Understood the existing environment and created Process flow diagrams for the new system.

§    Draft business requirement and generate user stories; prepare and execute test cases; oversee the requirement backlog.

§    Strong expertise in MS office suite, MS Visio drawing tool, wire-frame designing & prototype

 

Senior Business Analyst as Vendor Resource | H&R Block | 2012–2014|US

 

Improve Client Retention

Kansas City, MO, USA

Overview: A project for focusing on product enhancements to effectively help customers in utilizing the key product for easier tax filing processes

 

 

Online Shopping Cart

Kansas City, MO, USA

Overview: Key project for a tax filing company aimed to remove and replace the external third party application with a new online e-commerce site, and process the purchase of software from the client's website

 

§    Maintain constant coordination with the team in gaining wide-ranging understanding of the business issues and challenges companywide.

§    Preside over meetings and brainstorming sessions with business stakeholders to gather requirements, and facilitate requirement and status meetings with the business team and IT management.

§    Draft business requirement and use case documents; prepare and execute test cases; oversee the requirement backlog; and work collaboratively with the external vendor in implementing key changes.

§    Proficiently create and present work flow diagrams and business process models for all developers and stakeholders.

§    Implement changes in coordination with the external vendor; efficiently translate statement of need (SON) requirements into functional requirements; and create end-to-end scenarios companywide.

 

Notable Accomplishments:

ü       Successfully functioned as a tier 3 support professional in quickly resolving all client and product issues, which included providing recommendations on process improvements.

ü       Utilized extensive knowledge of business, infrastructure, relationships, and dependencies of the client system to determine and strategically address all project needs.

ü       Took part in achieving client needs by providing training to the offshore and support teams on all related business concerns.

ü       Earned recognition for exemplifying execution mindset in the quarterly performance review.

ü       Devoted efforts to enable a client to achieve first ranking in the quarterly performance award; which allowed the client to be extremely impressed with personal and creative approach from design to execution of the project.

ü       Established a reputation for continuously handling increasing responsibilities by serving on multiple roles spanning quality assurance, project management, and business analysis; thus significantly saving resource costs.

ü       Achieved considerable cost savings after driving the successful migration of the third party application to an internal application.

Business Analyst | UST Global | 2011–2012| India

 

Social Security Number (SSN) Elimination Managed Outcome

Thiruvananthapuram, India

Overview: Social security elimination project which identifies and eliminates unnecessary SSN in numerous applications and systems

 

Logistics HR Solution Phase 1

Thiruvananthapuram, India

Overview: A system/project providing enhanced functionality to consistently ensure compliance and audit completion throughout the HR systems to increase operational efficiency

 

§    Handled the preparation and evaluation of user acceptance testing (UAT) cases to consistently ensure completion and coverage, as well as all scenarios in adherence to key requirements.

§    Assumed full accountability in solely analyzing the requirement document; resolving the teams’ functional queries; documenting all process flows; and expertly creating requirements traceability matrix.

§    Progressively led functional requirements review and walk-through sessions for the Development and Testing teams.

§    Monitored adherence to functional dependencies and technology in spearheading and segregating applications into clusters.

 

Business Analyst Lead | Ernst & Young | 2007–2011|India, Middle East

 

Capital Adequacy Ratio (CAR) Calculator

Thiruvananthapuram, India

Overview: Web-based system facilitating and computing the banks’ CAR in adherence to the Basel II Accord

 

Service Delivery Tool

Thiruvananthapuram, India

Overview: Service management software focused in automating the IT service management process in compliance with the ITIL guidelines

 

IPAM

Thiruvananthapuram, India

Overview: An integrated budgeting, procurement, accounts payable, asset, and property management suite

 

§    Authored and prepared numerous documents, including software requirements specification (SRS), business requirements document (BRD), and use case diagrams.

§    Rendered technical support to the Business Validation Team with user acceptance testing (UAT).

§    Initiated extensive feasibility study, gap analysis, and re-engineering process design, as well as system integration, regression, and browser compatibility testing.

§    Oversaw and maintained the requirement traceability matrix; implemented and administered change requests; and conducted product presentations, end-user training, as well as system study during the new integration.

§    Expertly provided solutions on numerous service lines, particularly auditing, risk advisory, and banking services.

Notable Accomplishments:

ü       Successfully automated the budgeting, procurement , accounts payable, asset and property management process in multiple offices

ü       Successfully implemented CAR computation tool at two major banks in Bahrain

ü       Ensured that the service management software complied with all ITIL guidelines and organizational requirements which enabled the organization to replace the existing third party tool and save on license costs.

 

Member, Business Process Analysis and Implementation | iNetFrame Technologies | 2005–2007

 

INDIGRP (ERP Solution for Government Organizations)

Bangalore, India

Overview: A project offering user-friendly portal-based e-Governance Solutions integrating internal processes

 

§    Proactively partnered with all developers and various teams, such as the Testing and Functional Support and Build teams, in administering all project activities.

§    Master-planned and recorded customer manual business cycles into the enterprise resource planning (ERP) application; solely defined business process and work flows; and performed GAP analysis and functional testing.

 

Notable Accomplishments:

ü       Optimized productivity by expertly providing training and functional support to end users companywide.

ü       Drove performance improvements as reflected in managing and streamlining the change requirement, such as elicitation, analysis, and communication.

ü       Successfully managed the implementation and on-site support of ERP product for 3 clients.

 

 

Executive, Corporate Sales and Key Accounts | Blue Dart Express Limited, Bangalore, India | 2005

 

§    Expertly rendered best logistic solutions to attract and win new corporate customers, as well as retain more than 150 internal and existing high-profile customers.

 

Executive, Business Development and Mass Key Accounts | Bharti Infotel Limited, Bangalore, India | 2003–2005

 

§    Authored a commercial proposal based on the Technical Team’s technical survey report; and proficiently identified potential customers earning high revenue.

§    Contributed strategic insights in acquiring and improving over 500 high-profile residential customers throughout the company.

§    Significantly attained consistent product recall rates through outstanding presentation of new Internet products and cross-selling skills for key products.

§    Demonstrated solid commitment in achieving and exceeding sales goals, as well as outperforming competition in the core telecommunications industry.

 

 

 

Master of Business Administration in Marketing Management: 2003

Vishweshwaraiah Technological University | Karnataka, India

Cultural Secretary, Student Association

 

Bachelor of Commerce in Commerce: 2001

University of Mysore | Karnataka, India

 

 

Certified Scrum Master | Scrum Alliance.

Advanced Business Analyst (BA) Boot Camp Training | Noble Inc.

Project Management Professional (PMP) Foundation Course | Project Management Institute (PMI)

Certification Process (Top 10 Ranking) | Bharti Airtel

 

 

Microsoft Office Suite | Microsoft Visio | Windows Operating System | SQL | Internet Applications

Software Development Models (Agile, Iterative, and Waterfall), Scaled Agile Framework

 

 

 

 

Currently based at Bentonville Arkansas with H1B Visa